At Breal CM, we are always looking for ways to improve our client's experience with us and we believe that what we will discuss in this blog will be able to help us to achieve that goal. Therefore we will also give you some examples of how we use digital transformation and related technologies here at Breal CM as we hope that by doing so and what we have to say in this blog post will help you to understand why we use them and how they could be helping you in the future. When you start your journey with Breal CM we look to understand your unique requirements by working together with you to build a picture of what success looks like for you and your business. We do this by using our knowledge and insight that spans decades within the credit management and order-to-cash technology market. Together we aim to bring a collaborative approach to every project meeting we have to achieve our clients' common goals.

What are a digital transformation and related technologies?

Digital transformation is the process of using digital technologies to create new or improved business processes, products, and services in order to improve customer experience, and operational efficiency, or to enter new markets.

Digital transformation is the changes associated with the application of digital technology in all aspects of human society. The goal of digital transformation is to improve digital capabilities, experiences, and processes to drive growth, efficiency, productivity, and competitiveness. 

Digital transformation and related technologies are now enabling companies to maximise cash collections and improve the debtor and client experience. This in turn helps the collections workflow and helps dramatically improve the real-time management information. 

There are a number of ways that you could use these technologies to improve your customer experience. For example, you could use big data and analytics to understand your customers better so that you can provide them with the best possible experience. You could also use cloud computing to make it easier for your customers to access your products and services. And, you could also use artificial intelligence (AI) to provide your customers with a more personalised experience. 

Digital Transformation is using digital technologies to create new or improved business processes, products, and services. This can be done in order to improve customer experience, and operational efficiency, or to enter new markets. Some examples of digital technologies that can be used for digital transformation include big data and analytics, cloud computing, artificial intelligence (AI), the internet of things (IoT), and blockchain. 

What are some examples of digital transformation and related technologies? 

We have already mentioned a few examples of digital technologies that can be used for digital transformation but there are so many that we thought it would be easier to list them for you: 

• Artificial intelligence 
• Machine learning 
• Robotics 
• Virtual / augmented reality 
• Blockchain technology  
• Automation of manual processes 
• Optimization / Reengineering of existing processes 
• Improvements in customer experience through better use of big data and analytics 
• Integration of new technologies such as mobility, social media, cloud computing, and the Internet of Things (IoT)

Digital transformation can help shape commercial actions and customer strategies by maximising cash collections, enhancing the customer experience and by dramatically improving real-time management information.

There is so much you could offer your clients by embracing digital transformation such as an online portal that enables them to see their accounts in real time where they can make payments and manage their debtors effectively and efficiently. You can also use an AI that has machine learning within the portal to provide recommendations on how they can improve their collections process. This is an amazing piece of technology for businesses to be utilising for their clients as it could potentially reshape how they handle everything in their company.  

Using this technology enables clients to move away from endless excel spreadsheets and introduces them to the ability to base decisions on granular real-time data that puts clients in the position to both ‘nowcast’ and ‘forecast’. These capabilities are useful not only for credit and risk functions but also useful for the business as a whole since they can then help shape commercial actions and customer strategies. 

What are the key benefits of digital transformation and related technologies? 

There are a number of key benefits of using these such as: 

-Real-time data stores with event-driven streams of decision making 

-Improvement in working capital 

-Increased shareholder value 

-Cash forecasting in real-time 

-Exception based reporting via dynamic dashboards 

-Collector workflow improvement 

-Improved customer experience 

-Improved real-time management information 

Using digital transformation can help shape commercial actions and customer strategies as you will be able to maximise cash collections, collections workflow, improve their debtor, enhance your customer and client experience and dramatically improve real-time management information. Digital Transformation is all about enabling clients to ascertain a timely understanding of the financial performance of their customers as from using this perspective that focuses on credit risk, they will be able to make better informed and speedier credit decisions that are based on real-time data. 

What do we do at Breal CM?

Here at Breal CM, we use digital transformation and related technologies to improve our customer experience as we believe that they are central to everything we do here at our company. We achieve this by applying creative solutions to meet the most complex credit management challenges for the leading businesses and brands that we work with. 

Our team at Breal CM works directly with our corporate clients, to review their credit management processes and to guide and support positive change for their businesses. We pride ourselves on the fact that our company can be integrated at any part or stage of the client’s credit management processes. Breal CM will provide our independent advice and support on all the optimal strategies for the business so that we can help you find the solutions best suited for your business.

These capabilities are useful not only for credit and risk functions but also for a business as a whole as they can help shape commercial actions and customer strategies. That is why we strongly believe that these can help us to achieve our goal of providing the best possible customer experience for all of our clients and their businesses.

Using digital transformation and related technologies enables us to help our clients to move away from endless excel spreadsheets and instead use technology that focuses on  live data from the cash technology market that they can then use to forecast cash flow and therefore understand their cash cycle more effectively. This solution-driven strategy is a Financial CRM Platform that is currently transforming the technological landscape and we are confident that these capabilities are useful not only for credit and risk functions but also for the business helping to shape commercial actions and customer strategies.

At Breal CM our passion for quality inspires us and others to make a meaningful difference which is something we always aim to achieve by engaging our services and organisations so that they are able to accelerate their cash flow and transform their working capital into something they are proud of. This then allows their business to reinvest in growth, improve their customer satisfaction and make a real difference in society.

As a company, we pride ourselves on being logical and straightforward by measuring every outcome on how well it serves our clients as we want our clients to succeed. This is why we believe in building relationships with our clients that are founded on collaboration and respect so that we can deliver exceptional results through our determination, focus and tenacity as this is what drives our company to offer the very best services we can. 

We understand that there has been an increase in hybrid working and with the shift to the Cloud, Digital Transformation has accelerated exponentially across all sectors. That being said, there are few businesses who are yet to apply this to improve their credit management process and with our experience in this sector that spans over 20 years of knowledge and growth at the forefront of digital developments, we want all our clients to be taking the plunge into new digital ventures. 

It is a path that is rapidly and constantly changing but easy to follow when you have a company like ours who are on hand to guide you through it. We want to see the days of digital implementations that take months and years to involve multiple stakeholders, gone which is why we come up with solutions for our clients that can attract a return on their investment in weeks. Our belief is that these technologies can help us to achieve our goal of providing the best possible customer experience for all of our clients. 

Thank you for reading this blog, if you would like to read more about what we have to offer here at Breal or to learn more about how digital transformation and related technologies can benefit your business, click here!

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